![]() Moreover, you can look for potential issues for any of your installed printers, whether they are local or network devices. It is recommended to have this tool at your disposal at all times when working with a HP printer in order to benefit from problem troubleshooting on-the-fly. You need to follow the instructions to fix it.HP Print and Scan Doctor (formerly HP Scan Diagnostic Utility) helps HP printer users quickly and easily diagnose and resolve various printing as well as scanning problems and even connectivity errors. ![]() A cross X indicates that there is a problem with the printer.Exclamation An exclamation mark indicates that the test failed and was skipped.A wrench spanner means that the problem was found and fixed.A checkmark indicates that your printer has passed.Step 5: The result of each test is as follows: Step 4: Choose Fix Printing or Fix Scanning according to the problem you encounter, and then follow the instructions on the screen. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Step 3: After the download and installation are complete, HP Print and Scan Doctor will open. Step 2: Follow the on-screen instructions to install HP Print and Scan Doctor. Go to this address to download the package of HP Print and Scan Doctor. Step 1: Turn on the printer and load plain paper into the main tray. Read More How to Download & Use HP Print and Scan Doctor
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